Refund policy

Refund Policy for PetSimShop

SECTION 1.1 - Refund Policy
We offer a periodic return policy, which means a refund may ONLY be requested before the customer receives the item(s). 
You’ll also need the receipt or proof of purchase to be eligible for a refund. 

If the transaction has already been completed and the item has already been given to the account, you are ineligible for a refund.

SECTION 1.2 - Refund Process
To start a return, you can contact us at support@petsimshop.com
Remember to send out your refund request to this email ONLY. All requests must be clear and precise. 

If your return is approved, we’ll send you a response via the email you submitted the refund request with, as well as instructions on how you can successfully recieve your refund. 

SECTION 1.3 - Further questions?
You can always contact us for any return questioning at support@petsimshop.com this email is there for 24/7 support. 

Last updated: 01/17/2024